Women in Auto at McGrath Acura of Westmont
NSX was designed by Michelle Christensen, the first female exterior designer at Acura
We know that the automotive industry is typically seen as more of a “male” dominated field, but the balance is shifting, and there are many women rising in the ranks at car dealerships, including at McGrath Acura of Westmont in Westmont. We’re proud to call ourselves a female-friendly dealership and celebrate the amazing women who work here in the managerial, sales, finance, service, and administrative teams.
McGrath Acura of Westmont Women Staff
Melissa Hansen Kann – Internet Communications Manager – Melissa started at McGrath Acura of Westmont in June of 1995 as a Sales Consultant. She quickly learned the ropes and was awarded Salesperson of the Month, then Salesperson of the Year. After four years, Melissa took a short hiatus from the auto business. When she returned, the store’s sales volume had doubled. She knew that she wasn’t looking to be in sales again and the opportunity to become the Client Relations Manager was offered. With only two months to prepare the dealership team to get validated under an Acura customer loyalty and customer care program the dealership’s General Manager figured that Melissa was the right person to make that happen. That was 2004, the beginning of her Client Relations career. Melissa is passionate about McGrath Acura and client relations, leading the McGrath Acura team to win Precision Team, Acura’s most prestigious award, 14 years in a row and 17 total. With four Manager of the Year awards under her belt, Melissa wanted to do more and drive women forward in the automotive industry. So, in 2016 Melissa attended the second annual Women in Automotive conference where she was a speaker on a panel. She took what she learned from that conference and implemented change at McGrath Acura of Westmont. She spearheaded hiring product specialists, training and promoting females from within the organization and building a BDC for service. The following year at the Women in Automotive conference she was recognized and awarded with the 2017 Women in Automotive Inspiration and Innovation Award for her accomplishments. One of Melissa’s favorite mottos is “FAILURE IS NOT AN OPTION”. With her grit and determination we are sure to see Melissa’s influence in the automotive industry for many years to come.
Rachael O’Mahony – Service Advisor – Rachael started with McGrath Acura of Westmont in October of 2018 as a Service Advisor. Her love of cars, trucks and motorcycles began with her working in her family-owned motorcycle shop. Rachael went to school for auto and diesel technology but decided that she wanted to work with people instead of working on vehicles. She started in the industry 22 years ago. Rachael got into service writing and advising because she observed how many females brought their vehicles in to have service performed and wanted to ensure that the female customer was well taken care of. Her knowledge and understanding of all moving parts helps tremendously in explaining the functions of the vehicle to the customer and what that means for the customer. Rachael would like to grow in her current role with McGrath Acura of Westmont and one day become an industry leader.
Suheidi Espinoza – Service Coordinator – Suheidi joined McGrath Acura of Westmont in the service department in March of 2015. In the 4 years since she started, she has done everything from answering phones to assisting customers with scheduling a service appointment, to completing warranty claims, to assisting the Service Manager. She has gained many skills and achieved great knowledge, allowing her to advise customers on maintaining their vehicles for optimum performance and longevity. With a strong desire for growth and a passion for delivering a great customer experience, Suheidi’s goals for advancement are to become a leader for her department.
Nicolle Cajigal – UPgrade Program Coordinator – Nicolle Cajigal started with McGrath Acura of Westmont in June of 2018. Although she has only been at McGrath Acura for a short time, the auto industry is nothing new to her. She and her family have been involved in the business in one way or another her entire life. Nicolle feels that one of the greatest things about the automotive industry is that it is forever changing; so, even when you think you have everything figured out, there is a surprise around the corner. Nicolle is passionate about autos and the clients she can assist. Starting as a Service Coordinator is preparing her for her ultimate goal of becoming a member of the management team.
Tammy Forwell – Internet Manager – Tammy started with McGrath Acura of Westmont in February of 2019. Tammy decided to give the auto biz a shot because a good friend of hers always talked about how much she loved her job. With no prior experience in the auto industry, Tammy jumped right in and quickly learned the ropes. Prior to joining the McGrath Acura of Westmont team she spent 20 years in the medical field. It was there that Tammy mastered her care of people and a desire to help. This translates to helping Acura clients and ensuring that they can get into the safest and most affordable luxury vehicle based on their needs. Tammy has enjoyed her career change and looks forward to learning everything that she can. One day she hopes to move up the McGrath ladder and make an even bigger impact!
Dominika Kasperska – Internet Manager – Dominika started with McGrath Acura of Westmont in 2016. She began in the auto industry when she was 18 years old and quickly became passionate about cars and with providing customers with a great experience. At McGrath Acura, Dominika has been given the opportunity to work in different departments allowing her to learn different aspects of the dealership. Hired as a Customer Experience Rep, management learned that Dominika was a quick study and she was swiftly promoted to assist the Client Relations Manager, Service Coordinator and ultimately to her current position as an Internet Manager. Dominika loves working at McGrath Acura because of the fun, friendly and supportive atmosphere. She hopes to continue to climb the ladder with the McGrath organization.
Amy Brosnan – Internet Manager – Amy started with McGrath Acura of Westmont in 2015. On that fateful day in 2015, when Amy first stepped foot into McGrath Acura of Westmont, she knew that this was the place for her. She found the dealership to be filled with warm, welcoming people that were willing to help. And, it is the people that keep her working here. She started in the auto industry after staying at home to raise a family for 15 years. Her first venture into the business was as a Sales Consultant and that is where she really learned about the car buying experience. Loving the process and being passionate about wanting to make the experience fun and easy for customers, she found her best fit as an Internet Manager with her “McGrath Family”.
Dana M Dangles – UPgrade Program Manager – Dana joined the McGrath Acura of Westmont team in March of 2018 to spearhead our Upgrade Program, a loyalty driven department that’s dedicated exclusively to providing customers with a truly personalized experience. She has 8 years of experience in the automotive industry specializing in building long term relationships by advising customers as if they were family. Dana’s background before joining the automotive industry was working for Nordstrom, a leader in customer service, for over 15 years. During her career at Nordstrom she earned one of the highest honors within their organization, “Customer Service All-Star” (…twice!). Dana feels as though she’s not just in the “car business”, she’s in the “RELATIONSHIP business”. She gives 100% every day, leading by example and delivering an award winning customer experience!
Samantha Iacobelli – Service Advisor – Samantha started with McGrath Acura of Westmont in February of 2015 as an Accelerated Advisor and was promoted to a Main Shop Advisor 2 years later. In 2017, Samantha won the Service Advisor of the Year Award for her outstanding achievement. Samantha started in the automotive industry in 2010 and remembers her love of autos starting before she could even talk. At a very young age, her grandfather would take her to car shows and she shares his love of the Classics. Samantha loves this line of work because every day is different. She has learned so much and there is still a lot to learn because technology is constantly changing. Working in automotive, especially in service, is not your typical line of work for females; the challenges she faces make it fun and all the more rewarding. Samantha loves working with her clients and helping them to learn more about their vehicle so that they have a better understanding on how to maintain their auto, making it run in tip top shape for many years. Samantha is looking forward to continuing to succeed in her current role and hopes to one day manage a service department.
Contact Our Women in Auto Team at McGrath Acura of Westmont
To work with one of our female team members, contact us online or visit our showroom. They’ll be happy to show you our new Acura and used vehicle inventories, talk to you about routine service needs, and help you determine what type of automotive financing is best.